FAQs

Got a question regarding our 4 in 1 Instant Hot Water Taps?

We've pulled together a list of the most commonly asked questions;

Is the Instant Hot Water Tap suitable for my kitchen?

You need to have a high-pressure system to ensure that there's enough water pressure for the tap (ideally above 1.5 bar). You will also need to have the space underneath the tap (in a cupboard) for the tank and filter to be set up. And finally, you need an electric socket within 1.4m of the tap. Some new build properties don’t rely on electric plugs within the kitchen and have fused spur switches. If you have appliances in your kitchen that don’t use an electric plug socket and uses a fused spur electric source you won't be able to have this tap installed without prior electrical work to introduce a new alternative power supply connection. See here for the installation requirements.

How do I use the tap?

When you require instant hot water, touch the touch-sensitive button and keep your finger on it. You will see the LED turn red. After a few seconds near-boiling hot filtered water will dispense at the intended tank temperature. As a safety method, there's a slight time-delay for the instant hot water until the red LED is illuminated fully.

How hot is the instant hot water tap?

You can choose your desired hot water temperature on the hot water tank. We have conducted over a thousand hours of research in what temperature makes the best cup of tea or coffee and have concluded that the optimum temperature of 98°C is the best temperature for a kettle-alternative. This produces the best hot drinks and is suitable for cooking or cleaning. You also lose less water from steam evaporation at this setting.

Will the instant hot water tap save me money?

Research suggests that 67% of people in the UK overfill their kettle and end up boiling too much water for their needs. The national average of kettle boils is 5 times per day, with 1-2 cups wasted per boil which over a year can equate to 3,650 cups lost per year. The average cup is 250ml. This therefore means that 912.5 litres a year is lost from when you remove the excess water out of a kettle to re-boil. The equivalent to 3 bath tubs.

Based on the national average of kettle boils being 5 times per day and the average kettle using around 6kw of power for a full kettle. This all equates to 30kw of energy per day, or approximately 12p per day on boiling a kettle. Our instant hot water tap uses 1.5w to heat and then uses less than a watt of power to keep the water at the chosen temperature. Therefore, you only ever use the water you need. When used daily, this will only cost 3p per day to operate. Saving £30.00 in energy costs every year.

​How often does the filter need to be changed?

We recommend that you change your filter every 6 months to ensure water purity, taste and product performance. Failure to change the tap filter or using a different filter than the Methven Watercare filter may invalidate your warranty. The Methven carbon filter can filter over 10,000 litres of water in 6 months, making it one of the most energy and cost-efficient filters in the industry. The enhanced ion exchange option can filter around 3,000 litres of water within 6 months ensuring that within a hardwater area you are left with limescale-free water with the peace of mind that it’s the cleanest purest water for your hot and cold drinks.

Can I install the tap and tank myself?

We offer FREE INSTALLATION of the tap and tank, so you don't have to. It's also delivered by hand at a convenient time for your installation.

I've placed an order, what do I do next?

Our qualified installers from Watercare will contact you to personally deliver and install your new tap. You will also be supported by an industry-leading customer care team on a freephone telephone number: 0800 195 1602 or you can email us at customercare@uk.methven.com.

I've placed an order and not received any email confirmation.

Check your junk email or spam box to see if the email is in there. If you still haven't received them within 12 hours, please call 0800 195 1602 or email customercare@uk.methven.com and we will get to the bottom of it.​

What is the warranty period?

The instant hot water tap warranty period is 5 years for the tap and 2 years on the heating tank from the date of purchase. The enhanced Ion Exchange filter option increases the heating tank warranty by an extra year to 3 years. The warranty is valid only on products installed and used in normal domestic environments. See HERE for the full Warranty details and terms and conditions of sale are found HERE.

How much water does the tank hold?

The tank holds 2.4 litres of water. The average kettle holds 1.7 litres which makes the tap more versatile for other kitchen tasks.

How long does it take to heat a tank from empty?

The tank takes between 7-8 minutes to heat up to 98 degrees from cold.

What do I do when I go on holiday?

There’s no reason to
do anything. You can leave it on, however if you’d like to turn it off,
remember to purge/flush the system on the first use.

I live in a hard water area; will this affect the tap’s operation?

Not necessarily. Only if you don’t have high pressure. We recommend using the Platinum Plus filter for any regions in a hard water area, this also increases the warranty for the tank an extra year to 3 years.

I have just changed my filter, what do I do with the old filter?

When we send out a replacement filter, we also send a postal paid bag to send the old filter back to Watercare to get recycled. Just pop it in the bag and take to a post office and we can recycle on your behalf.

Get in touch

Have questions about your order, or a general enquiry?